April 28, 2021
Whether replacing your roof after a hailstorm or tackling a long overdue roof repair, it’s important to select the right contractor to ensure you get quality work and have a good experience.
While many roofing companies look great on first glance, when you do a little investigation, their story often falls apart. After comparing prices, references, warranties, and schedules from several roofing contractors, here are 4 additional questions to ask that can be very insightful to your final selection.
How long have you been in business and do you have a local business office?
This question will help you weed out the traveling roofing contractors that chase hailstorms around the country as well as the part-time roofers operating out of their houses. If you’re looking for a quality roofing contractor, be sure they have an official business office in your area, a strong rating and accreditation from the Better Business Bureau
, and a track record of serving the community for years instead of months.
Will I have a dedicated project manager that I can contact directly with questions?
Roofing companies that are focused on delivering a good customer experience will always assign a dedicated manager to your project. You will also have the ability to call them directly on their cell phone with any questions or issues. If you’re given a central customer service number to speak with a representative sitting behind a desk, red flags should go up. You definitely want to interact with someone who will be on-site and directly managing the daily work on your roofing project.
Why are they recommending certain roofing products for your job?
The materials roofers use are very important to the project’s overall quality. Make sure the roofing contractor you select is using quality suppliers and they outline them in their quote. Also, ask your roofer why they selected these materials for your specific job. A good roofer will take the time to match supplies to what is needed for your specific roof to deliver the best value.
What type of insurance does your company carry and do you have a “Code of Conduct and Safety” for your workers?
Quality roofing contractors will not only carry the required insurance policies for their work and workers, they will be pleased to highlight them for you when asked. In addition, they will likely have written documents outlining the conduct and safety standards to which they hold their workers accountable. These are two areas where the reputable roofers differ greatly from those roofing contractors that give our industry a bad name.
The team at Western Skies Exteriors places customer experience as Our #1 Priority and we fulfill this important responsibility by always performing quality work, adhering to industry leading safety standards, and treating our customers in a way that builds long-term relationships.
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